Privacy Policy

Dark Matter respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, disclose, and safeguard your information when you interact with us.

Dark Matter Limited
Effective date: 1 January 2020

1. Information We Collect

Log data

When you visit our website, our servers may automatically log information provided by your browser. This may include:

  • Internet Protocol (IP) address
  • Browser type and version
  • Pages you visit, and the time and date of your visit
  • Time spent on each page and referring sites

Device data

We may also collect information about the device you use to access our website. This may include:

  • Device type, operating system, and unique identifiers
  • Device settings
  • Geo-location data (where enabled)

Personal information

We may ask for personal details, such as:

  • Name
  • Email address
  • Phone or mobile number
  • Mailing or work address
  • Website or social media details
  • Payment information

2. Legal Basis for Processing

We process your personal information lawfully, fairly, and transparently. We only collect and use your information where:

  • it is necessary to perform a contract with you or take steps at your request before entering into one;
  • it satisfies a legitimate business interest (for example, improving our services, protecting legal rights, or marketing activities);
  • you have consented to the use of your information for a specific purpose (such as newsletters or updates); or
  • we are required by law to do so.

We will not retain your personal information for longer than necessary. While in our possession, we will protect it by commercially acceptable means against loss, misuse, unauthorised access, modification, or disclosure.

3. How We Use Your Information

We may collect, hold, use, and disclose your information for the following purposes:

  • To personalise your website experience
  • To deliver products and services to you
  • To process payments and transactions
  • To contact and communicate with you
  • For internal record-keeping and administration
  • To conduct analytics, research, and business development
  • To run competitions or promotional activities
  • For marketing and advertising (with your consent where required)
  • To comply with legal obligations or resolve disputes

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers (IT, hosting, data storage, analytics, payment processors, marketing support)
  • Employees, contractors, and related entities
  • Sponsors or promoters of competitions we run
  • Courts, tribunals, regulators, or law enforcement (where required by law)
  • Professional advisors (legal, accounting, and similar)
  • Third parties who help deliver our services or communications

5. International Transfers

Your personal information may be stored and processed in New Zealand, the United States, or in other countries where we or our service providers operate. By providing your information, you consent to such transfers.

Where data is transferred outside New Zealand, we will ensure safeguards are in place that are consistent with the New Zealand Privacy Act 2020 and, where applicable, international data protection standards.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of information if it is inaccurate, incomplete, or outdated
  • Restrict or withdraw consent to certain uses of your information (such as marketing)
  • Complain if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details below.

7. Cookies

We use cookies to collect information about your browsing activity and preferences. Cookies help us improve website performance and serve relevant content. You may choose to disable cookies in your browser settings, but this may affect how you experience our site.

8. Business Transfers

If Dark Matter is sold, merged, or acquired, your information may be transferred to the new owner. Any new owner will continue to be bound by this Privacy Policy.

9. External Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updates will be posted on this page. Your continued use of our services after changes are published will mean you accept the updated policy.

11. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, please contact us:

Dark Matter Limited (t/a Dark Matter)
Level 2, 47 Salisbury Street, Christchurch Central, NZ
hello@darkmatter.nz
+64 21 292 5678

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) at https://www.privacy.org.nz.